Privacy Policy

Who we are

Eco Green Partners Ltd (company no. 08207434) is a solar panel installation company registered in England and Wales. Our registered address is Unit 7, Stileway Business Park, Lower Strode Rd, Clevedon BS21 6UU.

We are the data controller for the personal information you provide to us. If you have any questions about this policy, contact us at info@ecogreenpartnersltd.com or on 01275 350 085.

What data we collect

When you complete an enquiry or quote form on our website, we collect:

• Your name
• Email address
• Phone number
• Property address and postcode
• Details about your property and energy use that you choose to share
• Your preferred method of contact

We also collect anonymised usage data through Google Analytics (see our Cookies Policy for details).

How we use your data

We use the information you provide to:

• Respond to your enquiry and provide a solar installation quote
• Arrange a site survey or follow-up call
• Keep you informed about the progress of your project if you become a customer
• Send occasional follow-up messages if you have requested a quote but not yet proceeded — you can opt out of these at any time

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal basis for processing

We process your data on the basis of legitimate interest when you submit an enquiry — you have actively asked us to contact you. Where we send follow-up communications after an initial enquiry, we do so under the same basis, with the option to opt out at any time.

How long we keep your data

If you become a customer, we keep your records for seven years for accounting and warranty purposes. If you submit an enquiry but do not proceed, we retain your details for up to 12 months and then securely delete them.

Third-party services

We use Google Analytics to understand how visitors use our website. This service collects anonymised data about page views and user behaviour. It does not identify you personally. See our Cookies Policy for details on how to opt out.

We do not use any other third-party marketing platforms and we do not pass your data to installers, finance providers, or lead generation companies.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to us processing your data
• Request that we restrict processing
• Receive your data in a portable format

To exercise any of these rights, email info@ecogreenpartnersltd.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top of the page reflects when it was last revised. Continued use of the website after changes are posted constitutes acceptance of the updated policy.